State Farm® Insurance Agent Chad Mitchell

"Update 6/19/26

After a pleasant conversation with Eli on June 18 and 19th, I’m happy to say that the wheels are in motion on getting a new adjuster assigned to replace Shannon H. I give kudos to Eli as he is an example of what to do. Shannon could learn from his example.

In my conversation with Eli, I made him aware of the customer abuse and mistreatment that I received, and that more training on listening skills, Interpersonal communication, skills, and customer service is desperately needed.

I also informed him that I am a former customer service and quality analyst manager for a major telecommunications Now retired. Fully trained and I know what communications skills are needed to create the perfect contact and Shannon is lacking in many areas. Including, but not limited to: lack of empathy, lack of respect for individuals, lack of diversity, and inability to express loyalty to a client who’s been with State Farm since 1993, when I signed up with Larry Hawk, who was my original State Farm agent.

On June 17, the day of the accident, I specifically asked Shannon for a manager call back, which still to this day has not happened. Usually when a representative takes this action or inaction, it’s good indicator there’s a possibility they are hiding something. I have to wonder how many other innocent victims have been subjected to her abuse.

Yep, a loyal state farm car and home owners client for nearly 30 years and zero appreciation. With my former agent Larry Hawk, I also carried RV and camper insurance, boat owners insurance, as well. So as you can see, State Farm has made a lot of money off of me in three decades with hardly no claims that have been filed other than a minor accident, roof (hail damage) and a windshield. I remind you that this accident on 6/17 was not my fault and State Farm, who I hired to be my agent, victimized me all over again. When I need answers and feedback to get direction on how to proceed, I got hung up on, not once, but TWICE !! I deserve better and so do you.

Original review below. ⬇️

This had originally been a five star review, but after today’s horrific experience with Robin, Savannah, and Shannon, I’m sad to say it’s now changed to one Star.

I was involved in an automobile accident this morning and the accident was no fault of my own. I called my agent State Farm to set up a claim. Also spoke to them about setting up car rental insurance for the next time an accident should happen.

I called to initiate the claim and was provided a claim number. When asked if I wanted to set up rental at that time, I advise the State Farm agent I would call back.

When I did call back, I spoke to a woman by the name of Robin (Same girl who set up my rental agreement ) and told her I needed to speak to the claims office about setting up a rental. She immediately reminds me that the car rental will not be covered under the policy, which I already knew. Robin did not understand that this had already been discussed with the previous State Farm agent when the claim was filed. The fact of the matter is he specifically said that since the other party is at fault, State Farm can help me get get a car rental and arrange for Reimbursement for the car rental, since the accident was not my fault. My problem is I don’t appreciate Robin and false her accusations that I’m trying to cheat State Farm out of a car rental!! What the heck! I’m the victim already of a car accident, State Farm is supposed to support me not victimize me even more!! They literally have made an already bad experience, even more horrific. When I try to speak to my adjuster about it and explained that to her she rudely talked over me a refused to listen. Why?? Likely because of whatever horrible things, Robin said about me beforehand. She ended up hanging up on me simply because I told her to be quiet and listen.

As soon as this claim is completed, I will be switching my homeowners as well as car insurance to another company. I don’t even care if it’s more expensive. I am done with State Farm."

"Great experience. Sorry I left you for somebody cheaper!"

"Top tier service! Always a pleasure to work with!"

"Very helpful in getting what I needed and very nice."

"Everyone here is always friendly, helpful and PATIENT! Which is great when it comes to helping me understand the vast majority of this stuff!"

"Friendly, professional, and helpful 😊"

"We met with Penny virtually to review annual policies. Went great! Quick and very informative."

"Everyone in this office is exceptional! Customer service is top notch!"

"Always ready to help. Does not matter who you reach in the office. We are treated with respect and patience, even with the most inane questions. Chad's office is a model for others!"

"Gave me a second chance. I really appreciated Savannah's help!!!"

"Very knowledgeable, explained all the options and recommendations to up coming changes. And what's more, they are pet parents."

"I recommend state farm. The gentleman I talk to was very helpful and accommodating."

"Eli went above and beyond to help us get a good rate, then fought to get us a refund after our mortgage company made a mistake. So appreciate his fast service, friendly demeanor and attentiveness! Highly recommend."

"In all my years, I have rarely been proactively called by an insurance agent without them “reviewing my coverage” without the intent of selling me more product. This includes many major carriers and agents including State Farm. As a customer for over 20 years my agent passed away, I admittedly left State Farm and took my home and auto policies to a family friend at another company. Despite my leaving, Savannah, from Chad’s office, continued to periodically check in with me to see how things were going, and if I’d like to “review my coverage” to see if they “could save me some money.” I’m not going to lie … I blew her off for over a year thinking she was just wanting to up my coverage. Yet she kept checking in. Meanwhile, rates increased at my other company, and they removed glass coverage from our auto policies. So one day I finally decided to answered her text, and listened to her. Across my policies, they were able to provide me with SIGNIFICANT savings, hundreds of dollars less a month vs my current policies, and provide greater coverage than my existing policies. We also reviewed homeowners, and for around the same price, I could get significantly BETTER coverage. I truly thought it too good to be true, and vacillated back and forth, and asked so many questions. She provided so much information and clarification. I honestly cannot believe her patience with me. Nevertheless, I did finally change, and the process was nearly seamless. They timed the transition to align with our current monthly payment schedule, and so far all is good…. All charges have been exactly as anticipated. This was a definite case of State Farm working hard to win someone back. The cost savings for my younger son was lifestyle-altering. I have nothing but positive things to say about my experience so far with this office."

"Penny was phenomenal! She was incredibly patient, gave me my options and advised where needed - was a great experience all around."

"Well worth a call to get your rates lowered."

"Chad and the staff always take care of men"

"Top notch service from Chad and his team"

"Kayla Rich was truly a joy to work with. She saved me so much money when I switched from USAA (for Homeowners Insurance) and Progressive (for car insurance). The Chad Mitchell Team is lucky to have her."

"Excellent team they have over here! They handled my changes to my policy in rapid time and even gave us the Patrick price! 🤪 highly recommend Chad Mitchell and his team!"

"State Farm Is a wonderful insurance company"

"I’ve been with Chad Mitchell State Farm for over 6 years. They’ve always been kind, helpful, and consistent! Couldn’t imagine going anywhere else!"

"Great place to be covered. Very helpful efficient, personable and reasonable. Been with State Farm most of my life."

"In the midst of family chaos, Hannah, Penny and Eli were the epitome of helpfulness and professionalism. ALL the changes I needed on ALL the policies were handled with ease. Great group of people to do business with!"

"Chad Mitchell (and his awesome crew) have been providing excellent, reliable service and great rates to me and my many needs for 15 years or so. I have used them for home insurance, autos, renter’s insurance, business property and liability, and commercial property insurance, and they’ve been incredibly helpful all the time. They respond very quickly to my questions and needs, have great rates, and have been so helpful through every step of the process any time I’ve needed to file a claim."